Applepie Studio

About Us

Hello! We are Applepie Studio Inc. (Referred to as ‘we’ ‘us’ or ‘our for the remainder of the document), we are a registered company with our headquarters based at 4F Hankyeol Bldg. 23, Gangnam-daero 47-gil, Seocho-gu, Seoul, South Korea. We are the company that created, manages, and updates the mobile device application Hellopet (from here on referred to as ‘app’ or ‘Service’).

About the Terms

These terms apply to user download and access of the app on any platform used (smartphone, tablet, etc.). These terms of usage are a legal agreement and contain important information about your rights and obligations in relation to our Service.

Where to Find These Terms

These terms are available on our website. You, the user, hereby agree that by accessing and/or using our Service, you are agreeing to these terms as well as our Privacy Policy.

Age Requirement

You agree that you are at least 18 years old and if you are less than 18 years old, your legal guardian has reviewed and agreed to these terms and consents for you to access and/or use our Service.

to These Terms

We reserve the right to change or update these terms at any time. By continuing to use our Service you are agreeing to any changes made. We will promptly notify users of any changes to these terms.

Using Our Service

1. The Guidelines for the app are available inside the app, here, and on our Facebook page. There is also a tutorial and Help menu, for all users to reference. Any violations of the rules/instructions of the Service (including unjustly gaining in app currency, pets, items etc) described here, in our app, or on our Social Media sites will be interpreted as a breach of these terms. We reserve the right to ban or restrict users who breach these terms from using certain or all functions in our app at any time with or without prior notice.
2. You are responsible for any data charges incurred by using our Service. Please consult with your Internet or mobile service provider to learn about any charges that may be incurred.
3. Parts or all of our Service may sometimes be unavailable due to technical issues or maintenance. We reserve the right to change or update our Service in part or completely without notice to you.

Accounts

1. When you start using Hellopet, an account ID is created which will be associated with your device.
2. Accounts can be connected to third party accounts for the purpose of backing up account data. It is not our responsibility if errors occur with the third party accounts that result in the loss of any account data. We may help you restore data if it is possible for us to do so.
3. You agree that by connecting a third party account to our Service that the third party account is your own or that you have consent from the third party account’s owner to use it.
4. You understand that deleting an account by using the function ‘Delete account’ under Settings is a permanent act and account recovery will not occur under any circumstances.
5. We have the right to assume that anyone using your account is either you or someone with your permission. If an unauthorized person logs into your account and makes posts/comments that violate our Guidelines, you agree to accept any restrictions or bans placed on your account on the basis of these posts .
6. In the case of purchases made by your account by unauthorized persons, you understand that we reserve the right to follow our Refund Policy, which can be found in the Cookie Store and on our Facebook page.
7. We reserve the right to delete content made from your account at any time, with or without prior notice.
8. You acknowledge and agree that you shall have no ownership or other property interest in any account that you create using any of our services. We may suspend, terminate, modify or delete any of these accounts at any time for any reason, with or without notice to you.
9. Your account is personal to you and you are not entitled to transfer your account to any other person.

Virtual Currency/Goods

1. In our Service users can attain Virtual Goods (decoration items, pets, etc) by using Virtual Currency (cookies and hearts). You agree that these cookies and hearts are non-transferrable to another account. Also, you acknowledge that Virtual Currency/Goods can never be exchanged for real money from us or anyone else.
2. You do not own Virtual Goods and/or Virtual Currency, but instead you purchase a limited personal revocable license to use them - any balance of Virtual Goods and/or Virtual Currency does not reflect any stored value.
3. You agree that Virtual Goods and Virtual Currency shall be refunded according to our Refund Policy, which can be found in the Cookie Store in the app and on our Facebook page.
4. You understand that if you delete your account under Settings, we are not responsible for refunding you for or awarding you with Virtual Currency/Goods from the deleted account.
5. Although our team may try to assist you, you agree that ultimately we are not responsible for any Virtual Goods/Currency that is not awarded due to errors in the app or data/Wi-Fi connectivity issues.
6. We reserve the right to decline to award Virtual Currency/Goods from events if we cannot confirm your fulfillment of the event rules.
7. If we restrict or terminate your account in accordance with these terms you may lose any Virtual Currency and Virtual Goods that you may have, and we will not compensate you for this loss or make any refund to you.
8. We reserve the right to control, regulate, change or remove any Virtual Currency or Virtual Goods without any liability to you.
9. We may revise the pricing of Virtual Goods and Virtual Currency offered through the Service at any time. We may limit the total amount of Virtual Goods or Virtual Currency that may be purchased at any one time, and/or limit the total amount of Virtual Currency or Virtual Goods that may be held in your account in the aggregate. You are only allowed to obtain Virtual Currency and Virtual Goods from our authorized Third Party Providers, or us and not in any other way.

Third Party Provider

1. You understand that gaining Virtual Currency (cookies) through the offer wall (advertisements) is through a third party provider.
2. You agree that we are unable to award Virtual Currency gained from the offer walls to you.
3. You acknowledge that we reserve the right to use Virtual Currency awarded to your account from the third party provider as an indicator of participation in certain events we hold.
4. You understand that we make no promises regarding any content, goods or services provided by such third parties and we do not endorse the related advertisements. We are also not responsible to you in relation to any losses or harm caused by such third parties. Any charges you incur in relation to those third parties are your responsibility. You understand that when you provide data to such third parties you are providing it in accordance with their privacy policy (if any) and our own privacy policy does not apply in relation to that data.

User Conduct

1. Persons who download and access the app are referred to as ‘users’ or ‘you’.
2. You must comply with the laws that apply to you in the location in which you access our Service from. If any laws applicable to you restrict or prohibit you from using our Service, you must comply with those legal restrictions or, if applicable, stop accessing and/or using our Service.
3. You promise that all the information you provide to us on accessing and/or using our Service is and shall remain true, accurate and complete at all times.
4. Information, data, software, sound, photographs, graphics, video, or other materials may be sent, uploaded, communicated, transmitted or otherwise made available via our Service by you or another user (“Content"). You understand and agree that all Content that you may be sent when using our Service, whether publicly posted or privately sent, is the sole responsibility of the person that sent the Content. This means that you, not us, are entirely responsible for all Content that you may upload, communicate, transmit or otherwise make available via our Service.
5. Users of our Service may post content visible to all users of the app to see. This is considered Public Information. You understand that other users may screenshot and use public information without your consent.
6. By accessing our Service you agree that your nickname, picture, room, pets, pets’ names, heart amount, and other related details may be displayed to other users. You also understand and agree that other users may find you by searching for you with your ID number. Please note that your ID is not displayed publicly; another user must already know your ID in order to friend request you.

Guidelines

1. You agree to not upload, communicate, transmit or otherwise make available any of the following:
● Content that is not your own without permission or sourcing of the author, artist, or creator.
● Content containing excessive slander, inappropriate language, and continuously requesting gifts/cookies.
● Sexual content, glorifying of violence or crimes, hate speech, threats, bullying, and anything recognized to be harmful to youth.
● Content impersonating Hellopet administrators and spreading of information used to unjustly gain pets, cookies, hearts, etc.
● Repeatedly uploading the same post/pictures, spamming, promotion, and Content of similar nature.
2. You agree that if you upload, communicate, transmit or otherwise make available any Content that violates the Guidelines that you will accept any restrictions placed on your account and understand that the violating content can be deleted at any time, with or without prior notice.
3. There is a ‘Levels of Restriction’ available that may be used as a reference for the repercussions for violating the Guidelines. We reserve the right to give a higher level of restriction at any time at our Administrators’ discretions.
**If you see Content that violates these Guidelines please email us at apps@applepie4.com**
4. We do not control Content posted on our Service by other users, and therefore we do not guarantee the accuracy, integrity or quality of that Content. You understand that when using our Service, you may be exposed to Content that you may consider offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any losses or harm of any kind resulting from the use of any Content posted, commented, transmitted or otherwise made available via our Service.

5. You are solely responsible for your interactions with other users of our Service.

Limitation of Liability

WE SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM POSSESSION, USE, OR MALFUNCTION OF THE APP, INCLUDING DAMAGES TO PROPERTY, DEVICE FAILURE OR MALFUNCTION AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES FOR PERSONAL INJURIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. IN NO EVENT SHALL OUR LIABILITY EXCEED THE ACTUAL PRICE PAID BY YOU (IF ANY) FOR THE LICENSE TO USE VIRTUAL GOODS OR VIRTUAL CURRENCY OR ANY OTHER PART OF OUR SERVICE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR THE EXCLUSION OR LIMITATION OF DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.

Severability

If any part of these terms is held to be invalid or unenforceable under any applicable local laws or by an applicable court,then that section shall be interpreted in a manner consistent with applicable law to reflect as nearly as possible our original intentions and the remainder of these terms shall remain valid and enforceable. If it is not possible to interpret a valid or enforceable part of these terms in a manner consistent with applicable law, then that part shall be deemed removed from these terms without affecting the remaining provisions of these terms.

Waivers of our rights

In the event we fail to enforce any of our rights under these terms, our rights will not be waived such that they are lost. Any waiver of such rights shall only be effective if it is in writing and signed by us.

Complaints and Disputes

1. Please email any complaints to apps@applepie4.com
2. In the event that we cannot solve your complaint and you choose to take to legal action against us these terms shall be governed by and construed in accordance with the laws of the South Korea.